Shipping policy

 

SHIPPING IS FREE!

Thank you for your interest in shopping with our webshop. Below you will find answers to the most frequently asked questions regarding shipping.

WE ARE COMMITTED TO ENVIRONMENTAL SUSTAINABILITY

We only use environmentally friendly means of transport to distribute our goods, because we value our planet. As a result, products are delivered directly from the factory to you. This helps reduce unnecessary storage and transport and minimizes our environmental impact.

AVERAGE DELIVERY TIME

By shipping directly from the factory, we can significantly reduce storage and transport costs. This allows us to offer our products at the lowest possible prices.

  • Shipping is 100% free on all orders

  • No minimum order quantity required

Orders within the country are usually delivered within 5 to 10 days after dispatch. We believe our products are worth the wait—and by choosing this shipping method, you are also contributing to a more sustainable environment.

SHIPMENT CONFIRMATION

Once your order has been processed, you will receive a shipment confirmation email containing your tracking number(s).

RETURNS

All items returned to our warehouse are the responsibility of the customer.
Please note that you must first request a return slip from our customer service via vyramark@gmail.com before returning any goods.

Returns sent without prior approval may not be processed, and we cannot be held responsible for loss or damage during return shipment.

DAMAGE DURING SHIPPING

We are responsible for damage or loss of products during shipment. If your order arrives damaged, incomplete, or with torn packaging, please contact our customer service at vyramark@gmail.com as soon as possible.

Please include:

  • Clear photos of the damaged product and packaging

  • Contact with the courier responsible for delivery

All packaging materials and damaged goods must be retained in order to file a claim.